Order info

How do I place an order?

We use PayPal for all UK & International orders. To place an order email us at info@footpatrol.co.uk stating which product/colour and size you require (please specify whether it is UK, EUR or US) plus the destination of the order and we’ll get back to you asap.

How much will it cost to ship my item?

Shipping cost depends on your location, for the UK there is a standard delivery charge of £3.99

We also deliver to a host of countries worldwide. Check out the table below for a list of destinations. For international shipping prices please email us.

Australia | Austria | Belgium | Canada | Cyprus |
Czech Republic | Denmark | Faroe Islands | Finland |
France | Germany | Greece | Greenland | Guernsey |
Hong Kong | Iceland | Italy | Japan | Jersey | Liechtenstein | Lithuania | Luxembourg | Malta | Monaco | Netherlands | New Zealand | Norway | Poland | Portugal | Singapore | Turkey | UAE | USA | Spain | Switzerland | Sweden | San Marino

To check if we ship to you and for international charges please contact us.

How long will it take to deliver?

Delivery to the UK is usually within a couple of working days of your order being processed.

We usually deliver to the Channel Islands and Ireland within a few days of despatching your order.

Delivery to other destinations can take up to 7 working days of the parcel being sent.

Which courier do you use?

We use Royal Mail for all our UK deliveries and Parcel Force for all international orders.

What happens if I miss my delivery?

If the courier misses you they will take the parcel back to the nearest depot where it will be held for up to 15 days. They will post a card through your door to let you know.

Can I track my delivery?

We’ll send you a tracking link by email along with other information about your order.

Do I pay customs or import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and can’t let you know how much they’ll be. Policies vary from country to country so it would be a good idea to check your local customs for more info.

Returns

How do I return an item?

You can send any items back to us at the returns address below within 28 days for a refund. Once the item has been received we will process a refund and you will receive a confirmation. *Items must be returned in an unused and saleable condition.

Footpatrol
80 Berwick Street
London
W1F 8TU

Please send the despatch note and a copy of your receipt back with your order.

How long can I keep my order before returning it?

We ask you to return your items to us within 28 days of receiving them, but if for any reason you need longer, just let us know.

How should I send it?

We recommend you post any returns to us using a carrier who can give you a ‘Certificate of Posting’ as, until the parcel reaches us, it’s your responsibility.

How long will it take to process my return?

Returns are usually processed within a few days of us receiving the goods back.

How long until the money is back in my account?

Please allow up to a week for refunds to show on your account. Sorry if this seems a little long, but the time-frame is dictated by your bank or card issuer and we have no control over it.

We’ll refund by the same method of payment (i.e. PayPal)